Consumer Rights Solicitors
You may have experienced a consumer rights problem following the purchase of a new kitchen, a motor vehicle, camper van or installation of a building extension or conservatory or a poor service from a professional which has caused you financial loss. On the other hand, you may be faced with an unwarranted complaint about the service you provided to a customer.
Consumer rights are statutory rights and are implied into contracts.
We can advise about bringing a claim or defending a claim.
These issues cause unnecessary stress and disruption as well as expense, it is best advised to contact a solicitor to help navigate the best possible outcome.
The Consumer Rights Act
The Consumer Rights Act provides the legal foundation for resolving disputes that arise when goods, services or digital content do not meet the standards promised at the time of purchase.
The key requirements set out within the Consumer Rights Act for businesses to follow are that goods must be:
- Of satisfactory quality
- Fit for their intended purpose
- As described
The Act also requires that any services provided are delivered with reasonable care and skill. If these standards aren’t met, consumers may have the right to request a repair, replacement, refund or price reduction.
Disputes often arise when a consumer believes their rights have been breached – for example, when they seek a refund – or when a business challenges a complaint it considers to be unfounded.
Common Consumer Rights Disputes we handle
The Dispute Resolution team at Prosperity Law regularly advise on:
- Faulty or misdescribed goods
- Disputes over refunds, repairs or replacements
- Poorly delivered services or tradesperson issues
- Business compliance with consumer protection laws
- Unfair or unclear contract terms of cancellation policies.
- Professional services which fall below reasonable standard of performance
We work with both individual consumers and businesses to resolve disputes in a cost-effective and practical way, whether that be through negotiation, mediation or formal legal action when necessary.
Get in touch with Prosperity Law
If you are facing a dispute under the Consumer Rights Act – whether you’re making a claim or defending one, our team would be happy to help.
For an initial friendly and free discussion, please contact our Dispute Resolution team based in the Head Office at Manchester. The team is led by Paul Magee who is a senior solicitor.
