Consumer Rights Solicitors
You may have experienced a consumer rights problem following the purchase of a new kitchen, a motor vehicle, camper van or installation of a building extension or conservatory or a poor service from a professional which has caused you financial loss. On the other hand, you may be faced with an unwarranted complaint about the service you provided to a customer.
Consumer rights are statutory rights and are implied into contracts. These issues cause unnecessary stress and disruption as well as expense; it is best to contact a solicitor to help navigate the best possible outcome. We can advise about bringing a claim or defending a claim.
The Consumer Rights Act
The Consumer Rights Act provides the legal foundation for resolving disputes that arise when goods, services or digital content do not meet the standards promised at the time of purchase.
The key requirements set out within the Consumer Rights Act for businesses to follow are that goods must be:
- Of satisfactory quality
- Fit for their intended purpose
- As described
The Act also requires that any services provided are delivered with reasonable care and skill. If these standards aren’t met, consumers may have the right to request a repair, replacement, refund or price reduction.
Disputes often arise when a consumer believes their rights have been breached – for example, when they seek a refund – or when a business challenges a complaint it considers to be unfounded.
Common Consumer Rights Disputes We Handle
The Dispute Resolution team at Prosperity Law regularly advise on:
- Faulty or misdescribed goods
- Disputes over refunds, repairs or replacements
- Poorly delivered services or tradesperson issues
- Business compliance with consumer protection laws
- Unfair or unclear contract terms of cancellation policies.
- Professional services which fall below a reasonable standard of performance
We work with both individual consumers and businesses to resolve disputes in a cost-effective and practical way, whether that be through negotiation, mediation or formal legal action when necessary.
Get in Touch with Prosperity Law
If you are facing a dispute under the Consumer Rights Act – whether you’re making a claim or defending one, our team would be happy to help.
For an initial friendly and free discussion, please contact our Dispute Resolution team based in the Head Office in Manchester. The team is led by Paul Magee, who is a senior solicitor.
If you would like any assistance with Consumer Rights, call us on 0161 667 3686 or use the form below.
About the author
Paul Magee is a Partner and the Head of Dispute Resolution and Contested Probate teams at Prosperity Law LLP. Paul has been a litigation solicitor for over 30 years and is very experienced. He now specialises in property litigation, contested probate and employment disputes.
Paul is always happy to have an initial, no-fee obligation chat. He believes in providing value to his clients, who include commercial developers, landlords, tenants, insurers, Letting Agents, sports personalities, musicians, and many others.
SRA ID: 176479
